This Privacy Policy applies to all users of the 511jl website and any related services we provide. By registering an account or using 511jl in any way, you acknowledge that you have read and understood this policy. We encourage you to read it fully — it's not as long as most, and knowing your rights matters.
This policy may be updated periodically to reflect changes in applicable law, our operations, or feedback from the 511jl community. The date at the top of this page always reflects the current version. Material changes will be communicated by email or in-platform notification.
Who We Are
511jl is an online gaming and sports betting platform serving players in the Philippines. For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), 511jl acts as the personal information controller for the data you provide when using our platform.
We are responsible for determining how and why your personal data is processed. If you have questions about this policy or want to exercise any of your data rights, our Data Protection Officer (DPO) can be reached at privacy@511jl.net.
511jl is committed to protecting the privacy of every Filipino player who trusts us with their personal information.
Data We Collect
511jl collects the following categories of personal information from players:
| Data Category | Specific Examples | Required? |
|---|---|---|
| Identity Data | Full name, date of birth, government-issued ID number | Yes – KYC requirement |
| Contact Data | Email address, mobile number, home address | Yes – account management |
| Financial Data | GCash/Maya account reference, bank account details (masked), transaction history | Yes – payment processing |
| Technical Data | IP address, device type, browser, operating system, session data | Automatic – security & fraud |
| Usage Data | Games played, bets placed, deposit/withdrawal frequency, platform interactions | Automatic – service improvement |
| Communications Data | Support chat logs, email correspondence, feedback submissions | When you contact us |
| Verification Documents | ID photos, selfies for liveness verification, proof of address documents | Yes – regulatory KYC/AML |
511jl does not collect or store your full payment card numbers. Card payments are processed through PCI-DSS-compliant third-party payment providers. We only receive a tokenised reference — never the full card details.
How We Collect Your Data
Whether you're playing slots or betting on PBA, 511jl only collects data that is directly relevant to your experience.
3.1 Directly From You
When you register on 511jl, verify your identity, make a deposit, contact support, or respond to a promotion, you provide data directly. This includes registration forms, KYC document uploads, payment details, and messages to our team.
3.2 Automatically
When you use 511jl, we automatically collect technical and usage data through cookies, log files, and similar technologies. This includes your IP address, the pages you visit, the games you play, and how long your sessions last.
3.3 From Third Parties
We may receive limited data from third-party payment providers (to confirm transaction status), identity verification services (to validate your KYC documents), and fraud detection partners — all operating under data processing agreements with 511jl.
How We Use Your Data
511jl uses your personal data for the following purposes:
4.1 Account Management
To create and maintain your 511jl player account, verify your identity, process login requests, and communicate account-related updates with you.
4.2 Payment Processing
To process deposits and withdrawals via GCash, Maya, BDO, BPI, UnionBank, and other supported Philippine payment methods. We verify payment details to prevent unauthorised transactions and meet AML requirements.
4.3 Regulatory Compliance
To comply with our obligations under Philippine gaming regulations, the Anti-Money Laundering Act (AMLA), the Data Privacy Act of 2012, and any applicable PAGCOR requirements. This includes maintaining records and cooperating with lawful regulatory requests.
4.4 Fraud Prevention & Security
To detect and prevent fraudulent activity, unauthorised account access, bonus abuse, and money laundering. Technical data such as IP addresses and device fingerprints are used for this purpose. 511jl's security measures protect both individual players and the integrity of the platform.
4.5 Service Improvement
To analyse how players use 511jl, identify technical issues, improve game offerings, and enhance the overall user experience. This analysis is typically done on aggregated, anonymised data where possible.
4.6 Responsible Gaming
To monitor player activity for signs of problem gambling, enforce self-exclusion requests, apply deposit limits, and ensure that 511jl's responsible gaming tools function correctly for every player who uses them.
4.7 Marketing Communications
To send you promotional offers, bonus notifications, and platform updates — but only if you have opted in. You can withdraw your marketing consent at any time through your account settings or by contacting our support team.
Legal Basis for Processing
Under the Philippine Data Privacy Act, 511jl processes your personal data on the following legal grounds:
Contractual Necessity
Processing your account registration data, payment information, and KYC documents is necessary to provide 511jl's services to you under our Terms and Conditions.
Legal Obligation
Processing for AML compliance, age verification, and regulatory reporting is required by Philippine law. 511jl has no discretion to omit this processing.
Legitimate Interests
Fraud prevention, platform security, and service analytics are processed based on 511jl's legitimate interests, balanced against your privacy rights.
Consent
Marketing communications and the use of non-essential cookies are processed only on the basis of your explicit, freely given consent, which you can withdraw at any time.
Sharing Your Data
511jl does not sell your personal data. We only share it in the following limited circumstances:
6.1 Payment Processors
We share necessary payment information with GCash, Maya, BDO, BPI, UnionBank, Visa/Mastercard processors, and other payment providers to complete your transactions. These providers are bound by their own data protection obligations and PCI-DSS standards.
6.2 Identity Verification Partners
For KYC purposes, 511jl uses regulated third-party identity verification services. Your documents are shared only to the extent required for verification and are not retained by these providers beyond their contractual obligations with 511jl.
6.3 Regulatory Authorities
511jl may be required to share player data with PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, or other Philippine government bodies when required by law or lawful order. We will notify you where legally permitted to do so.
6.4 Service Providers
We use selected third-party service providers for hosting, analytics, customer support tools, and fraud detection. All such providers operate under data processing agreements with 511jl and are prohibited from using your data for their own purposes.
6.5 No Cross-Border Transfer Without Safeguards
If any of 511jl's service providers are located outside the Philippines, data transfers to those providers are governed by appropriate safeguards consistent with Section 21 of the Data Privacy Act and NPC guidelines on cross-border transfers.
511jl shares your data only when necessary and only with partners who are contractually obligated to protect it.
Data Retention
511jl keeps your personal data only for as long as it is needed for the purposes described in this policy or as required by law. Here are our general retention periods:
8.1 Active Account Data
For as long as your 511jl account is active and for a reasonable period after your last login, to enable account reactivation if requested.
8.2 Financial & Transaction Records
Retained for a minimum of 5 years from the date of the transaction, in compliance with the Anti-Money Laundering Act and related AMLC regulations.
8.3 KYC Documents
Identity verification documents are retained for at least 5 years from account closure or the last transaction, whichever is later, as required by PAGCOR licensing and AML compliance rules.
8.4 Closed Accounts
When your 511jl account is closed, we retain only the data required for legal compliance and to resolve any outstanding disputes. Data no longer needed is securely deleted or anonymised.
Security Measures
511jl applies layered security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction:
TLS Encryption in Transit
All data transmitted between your browser and 511jl servers is encrypted using current TLS standards.
Encryption at Rest
Sensitive stored data — including identity documents and payment references — is encrypted at the database level.
Access Controls
Only authorised 511jl personnel with a legitimate operational need can access personal data. Access is logged and reviewed regularly.
Fraud Monitoring
Real-time monitoring systems detect unusual account activity, suspicious login patterns, and potential data breaches around the clock.
Regular Audits
511jl conducts periodic security reviews and vulnerability assessments to keep our defences up to date.
Breach Response Plan
In the event of a confirmed data breach, 511jl has a documented incident response procedure to contain the breach and notify affected players promptly.
No system is completely immune to security threats. While 511jl applies robust measures, you also play a role in protecting your account. Use a strong, unique password for your 511jl account, enable two-factor authentication where available, and never share your login credentials with anyone.
Your Rights as a Data Subject
Under the Philippine Data Privacy Act and applicable NPC issuances, you have the following rights with respect to your personal data held by 511jl. To exercise any of these rights, contact our DPO at privacy@511jl.net. We will respond within 15 business days.
Right to Access
Request a copy of the personal data 511jl holds about you, along with information about how it is being used.
Right to Correction
Ask us to correct any inaccurate or incomplete personal data associated with your 511jl account.
Right to Erasure
Request deletion of your personal data in circumstances where continued retention is no longer justified — subject to legal retention obligations.
Right to Data Portability
Obtain a structured, machine-readable copy of your personal data to transfer to another service provider of your choosing.
Right to Object
Object to the processing of your data for marketing purposes or where processing is based on 511jl's legitimate interests.
Right to Complain
Lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.
Please note that some rights are subject to exceptions. For example, 511jl cannot erase data that is required for AML compliance or that relates to an unresolved dispute. We will always explain any limitations that apply to your specific request and propose alternatives where possible.
Minors
511jl's services are strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under 18 years of age. If we discover that a minor has provided us with personal data, we will take immediate steps to delete that information and close the associated account.
If you are a parent or guardian and believe that a minor may have registered on 511jl using false information, please contact us immediately at privacy@511jl.net or through our live chat support channel. We take minor protection seriously and will act on verified reports without delay.
Privacy at 511jl — Why It Matters to Us
In a country where mobile banking and e-wallets have become a normal part of everyday life, Filipino players are increasingly aware of how their financial and personal data moves around the internet. At 511jl, we think that awareness is a good thing — and we want to be a platform that earns your trust by being specific and honest about what happens to your data when you use us.
When you sign up on 511jl, you're sharing your name, your phone number, and eventually your GCash or bank details. That's not a small thing. We understand that. This is why our approach to privacy has always been "collect what's needed, protect it like it's ours too, and never monetise it." No ad networks. No data brokers. No bulk email list sales. Your data is used to run your account, process your bets, and keep your money safe — that's it.
The Philippine Data Privacy Act sets a high standard for how companies must handle personal information, and we treat it as a floor, not a ceiling. Our internal policies go further in several areas — particularly around data minimisation, access controls, and breach notification timelines — because we believe Filipino players deserve more than just legal compliance.
For questions, corrections, or concerns about your data on 511jl, reach out any time. We have a dedicated Data Protection Officer on staff, not just a contact email that routes to a generic inbox. Real people, real responses, real accountability.
Changes to This Privacy Policy
511jl may update this Privacy Policy from time to time to reflect changes in our operations, applicable Philippine laws, or NPC guidance. When we make changes, we will update the "Last Updated" date at the top of this page.
For material changes — those that significantly affect your data rights or how we process your information — we will send you an email notification to the address registered on your 511jl account and display an in-platform alert. Minor updates (such as clarifications of existing language) will be made without separate notification, but the revised policy will always be accessible on this page.
If you disagree with any changes to this Privacy Policy, you have the right to close your 511jl account and request data deletion before the new policy takes effect. Contact us at privacy@511jl.net to initiate that process.
Contact & Data Protection Officer
511jl's Data Protection Officer oversees all privacy-related matters for the platform. If you have any questions about this policy, want to exercise your data rights, or need to report a privacy concern, please reach out using the channels below.
DPO Email
For privacy-specific matters: privacy@511jl.net
Response time: within 15 business days.
General Support
For account or payment-related privacy concerns: support@511jl.net or live chat, available 24/7 within the 511jl platform.
If you are not satisfied with 511jl's response to a privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines via their official channels. 511jl fully cooperates with NPC investigations and complies with all NPC decisions and orders.